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Boxes in a Truck

Personal Effects

Personal Effect Shipping

Thousands of Indonesian Foreign Domestic Workers (FDW), Students, Expats, Seaman and others in Singapore trust IndoBox in providing them the service to deliver back home their used personal belonging! 


We are the choice service provider for the Employers of Indonesian FDW!

Contact IndoBox Asia today to learn more about our discounts and offer for Personal Effect Boxes to Indonesia now!

Why Choose IndoBox Asia?

IndoBox specializes in sending your boxes & cargo to Indonesia. Being an expert in this field, we can advise you on Indonesian Custom regulations and handling your shipment to your doorstep in Indonesia.

  1. We offer the most competitive & affordable pricing.

  2. We provide delivery and collection service of our box to / from employer’s home in Singapore being the most trusted company in Singapore.

  3. We have no restriction on weight limit of each box. We do not charge by weight, charges are based on boxes.

  4. We are providing shipping & deliver to any part of Indonesia.

  5. We provide email updates and online tracking of the boxes from the time we pick up and till the box get delivered.

Our Rates includes: -
  • All in rates including seafreight, customs clearance and delivery up to door address in Indonesia.

  • A non-refundable $20.00/per box is included in the rates for the price of the box, 1 x Delivery & 1 x Pick up in Singapore during working hours. This is payable upon empty box delivery to your Singapore address.

  • Upon completion of packing the box, we need minimum 1-day advance notice for collection.

  • Upon collection, full payment to be made as per rate provided together with copy of sender's passport.

  • Our operating hours for delivery & collection is between 0900-1800 hrs, Mondays to Fridays. Any request outside this hours/days, additional surcharge of $20.00/Box will be applicable.

Frequently Asked Questions:

  • Why was I charged for a heavier weight? How do you determine weight?
    In accordance with the standard practice of all international courier companies, shipping cost is taken at either actual weight or volumetric weight, whichever is greater. At IndoBox Asia we adopt the same standard. Actual Weight is the weight of the package when put on a scale. Volumetric/Dimensional Weight is based on the size of the package. Example items that have a small Actual Weight, like Tote Handbag and Shoes, will have a larger volumetric/dimensional Weight. Therefore, we will calculate your shipping cost based on the volumetric weight. Please take note that the shipping costs is calculated based on your merchant/manufacturer's packaging and not the courier package that arrives at your address.
  • What if nobody is at home during the delivery?
    An email will be sent to you with the order pick-up location. You will be able to collect your items from the designated location.
  • Can I track my package? How do I know it has already arrived at my door?
    When you log in to your IndoBox Asia account, you can easily track your package through its item number. If it says, “Arrived in IndoBox Asia Facility”, that means it’s already in the country of purchase and soon to be shipped to your door. In fact, you can track the shipping process in every one of its steps until it gets to your doorstep.
  • Why does every package arrive at IndoBox Asia warehouse?
    Because we receive all packages delivered to us in bulk. That’s what allows us to organize all orders locally and then ship them to our customers in worldwide in a smooth way. Still, this is a fast and safe process that ensures you won’t wait too long to get your order delivered to your door.
  • How much will I have to pay when it comes to VAT or Taxes for other destinations?
    Please keep in mind that, for tax purposes, the cost of your purchased goods and freight charges will be converted into local currency at each destination. The local authorities at each destination will determine the duties or taxes applicable which may or may not apply subject to local requirements.
  • Are there any prohibited items that you will not ship?
    Yes, the following items are prohibited (As a general guideline) : The list of prohibited goods includes (but not limited to): Any noxious or offensive substance, such as animal manure or paint. A marine flare and signal, landing flare, highway fuse, smoke generator, distress signal or other pyrotechnic device intended for signalling, warning, rescue, or similar purposes. Any petroleum or flammable material within the meaning of the Fire Safety (Petroleum and Flammable Materials) Regulations (Cap. 109A, Rg 7). An explosive within the meaning of the Arms and Explosives Act (Cap. 13). Any arms within the meaning of the Arms and Explosives Act. Arms and explosives, bullet-proof clothing, antique guns, toy guns and swords. An item, including a device known as a “dragon”, capable of attaching a person to an object or another person, or preventing removal of any locking or connecting device. An aerosol paint container or other implement or substance that is capable of being used to mark graffiti. A loud hailer. Any flag or banner which is larger than one metre by one metre or has a handle longer than one metre. A public address system, electronic equipment, broadcast equipment or similar device which may interfere with broadcast equipment or similar devices being used by the event organiser of the National Day Parade 2011 or a person authorised by the event organiser or otherwise under the Act to use such equipment or devices. Chewing gum (except oral dental and medicated gum). Chewing tobacco and imitation tobacco products (e.g., electronic cigarettes, etc). Cigarette lighters of pistol or revolver shape. Controlled drugs and psychotropic substances. Endangered species of wildlife and their by-products. Firecrackers. Obscene articles, publications, video tapes/discs and software. Reproduction of copyright publications, video tapes, video compact discs, laser discs, records, or cassettes. Seditious and treasonable materials. * Please do note that any items unable to be declared for import/transhipment will incur additional charges of SGD50.00 for admin and SGD50.00 for handling.
  • What is Volumetric Weight?
    Volumetric weight (kg) = Width x Height x Length (cm) / 5000.
  • Will there be insurance available for my shipment?
    Insurance is optional, you will be able to select it during delivery. We strongly encourage you to insure your goods with us at a very attractive rate of 2.5% of the total purchase value. Kindly take note that the insurance will only cover items lost in transit. It would not cover items damaged during transit. Customer must forward the merchant invoice to upon purchasing the item. If you do not provide us at with a declaration of value, it will be at put at zero value.
  • Can I use my IndoBox Asia address as a billing address or for other purposes?
    No, that’s not possible. Your IndoBox Asia Singapore-based, Malaysian-based or Indonesian-based addresses can only be used as shipping addresses to ensure that your orders are placed on marketplaces as if you were shopping locally. Any other use of your IndoBox Asia shipping address is not permitted and won’t work.
  • How much will I have to pay when it comes to Goods and Service Tax (GST) for Singapore?
    Please keep in mind that, for tax purposes, the cost of your purchased goods and freight charges will be converted into Singapore Dollars and processed based on the most up-to-date exchange rate used by Singapore Customs. The 8% Goods and Service Tax (GST) rate will therefore be calculated on the condensed value reflected on your invoice.
  • Can you deliver fragile items such as glass or ceramics?
    Yes we can deliver these items, but they are uninsurable so we cannot offer any refund or compensation for damage. If you do send fragile items, please ensure sufficient packaging protection as we will send as per packages received from your merchant.
  • Do I have to be at home to collect my delivered items?
    As with any other postal services, you need to acknowledge the receipt of the items with a signature. Hence, you need to be at home. However, you can redirect it to another address in cases of emergency with a small fee..
  • Can IndoBox Asia support FPSO and Rig construction projects?
    Yes, IndoBox Asia’s team has extensive experience in providing engineering, procurement, construction, and commissioning (EPCC) services for offshore projects, including FPSO and Rig construction.
  • Can Indobox Asia support urgent freight and delivery to Singapore, Malaysia & Indonesia?
    Yes, IndoBox Asia experience in handling worldwide freight for Rig Naga 7 salvage project in Sabah, Malaysia and Thorco Cloud wreck removal in Batam, Indonesia shows our competency.
  • What are the transport solutions offered by IndoBox Asia for oil and gas logistics?
    IndoBox Asia provides cost-efficient and reliable transport solutions by sea freight, air freight, land, and multimodal transportation. Contact IndoBox Asia today to learn more about our comprehensive logistic services for the oil and gas industry.
  • Does IndoBox Asia have storage facilities for my heavy machinery?
    Yes. Our Singapore logistics hub offers safe and secure storage facilities for heavy machinery and business assets.
  • What types of cargo can IndoBox Asia handle for the oil and gas industry?
    IndoBox Asia can handle multiple types of cargo, including pipes and other odd-sized cargo, project shipment, stevedoring, as well as provide cranes for marine vessels and urgent marine parts.
  • What would be considered as personal effects?
    Any USED personal belongings and not meant for sale in Indonesia will be considered as personal effects. However, if new items sent as gift to a person cannot be considered as personal items and may be subject to duties/taxes in Indonesia.
  • Can I send new items?
    Any new items sent may be subject to duties/taxes as deemed appropriate by the Indonesia Customs Department.
  • How long does it take to reach Indonesia?
    It takes about 2-3 weeks from sailing / departure from Singapore date for the boxes to delivered to your doorstep for Java Island. For the rest of the other destination, it may take between 5-8 weeks depending on the connecting schedules for local transfers within Indonesia.
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