Question 1

Why does every package arrive at IndoBox Asia warehouse?

Accepted Answer

Because we receive all packages delivered to us in bulk. That’s what allows us to organize all orders locally and then ship them to our customers in worldwide in a smooth way. Still, this is a fast and safe process that ensures you won’t wait too long to get your order delivered to your door.

Question 2

Can I use my IndoBox Asia address as a billing address or for other purposes?

Accepted Answer

No, that’s not possible. Your IndoBox Asia Singapore-based, Malaysian-based or Indonesian-based addresses can only be used as shipping addresses to ensure that your orders are placed on marketplaces as if you were shopping locally. Any other use of your IndoBox Asia shipping address is not permitted and won’t work.

Question 3

How much will I have to pay when it comes to Goods and Service Tax (GST) for Singapore?

Accepted Answer

Please keep in mind that, for tax purposes, the cost of your purchased goods and freight charges will be converted into Singapore Dollars and processed based on the most up-to-date exchange rate used by Singapore Customs. The 8% Goods and Service Tax (GST) rate will therefore be calculated on the condensed value reflected on your invoice.

Question 4

How much will I have to pay when it comes to VAT or Taxes for other destinations?

Accepted Answer

Please keep in mind that, for tax purposes, the cost of your purchased goods and freight charges will be converted into local currency at each destination. The local authorities at each destination will determine the duties or taxes applicable which may or may not apply subject to local requirements.

Question 5

Can I track my package? How do I know it has already arrived at my door?

Accepted Answer

When you log in to your IndoBox Asia account, you can easily track your package through its item number. If it says, “Arrived in IndoBox Asia Facility”, that means it’s already in the country of purchase and soon to be shipped to your door. In fact, you can track the shipping process in every one of its steps until it gets to your doorstep.

Question 6

Why was I charged for a heavier weight? How do you determine weight?

Accepted Answer

In accordance with the standard practice of all international courier companies, shipping cost is taken at either actual weight or volumetric weight, whichever is greater. At IndoBox Asia we adopt the same standard. Actual Weight is the weight of the package when put on a scale. Volumetric/Dimensional Weight is based on the size of the package. Example items that have a small Actual Weight, like Tote Handbag and Shoes, will have a larger volumetric/dimensional Weight. Therefore, we will calculate your shipping cost based on the volumetric weight. Please take note that the shipping costs is calculated based on your merchant/manufacturer's packaging and not the courier package that arrives at your address.

Question 7

What is Volumetric Weight?

Accepted Answer

Volumetric weight (kg) = Width x Height x Length (cm) / 5000.

Question 8

Do I have to be at home to collect my delivered items?

Accepted Answer

As with any other postal services, you need to acknowledge the receipt of the items with a signature. Hence, you need to be at home. However, you can redirect it to another address in cases of emergency with a small fee..

Question 9

What if nobody is at home during the delivery?

Accepted Answer

An email will be sent to you with the order pick-up location. You will be able to collect your items from the designated location.

Question 10

Will there be insurance available for my shipment?

Accepted Answer

Insurance is optional, you will be able to select it during delivery. We strongly encourage you to insure your goods with us at a very attractive rate of 2.5% of the total purchase value. Kindly take note that the insurance will only cover items lost in transit. It would not cover items damaged during transit. Customer must forward the merchant invoice to support@indoboxasia.com upon purchasing the item. If you do not provide us at support@indoboxasia.com with a declaration of value, it will be at put at zero value.

Question 11

Can you deliver fragile items such as glass or ceramics?

Accepted Answer

Yes we can deliver these items, but they are uninsurable so we cannot offer any refund or compensation for damage. If you do send fragile items, please ensure sufficient packaging protection as we will send as per packages received from your merchant.

Question 12

Are there any prohibited items that you will not ship?

Accepted Answer

Yes, the following items are prohibited (As a general guideline) :
The list of prohibited goods includes (but not limited to):

• Any 	noxious or offensive substance, such as animal manure or paint.
 • A 	marine flare and signal, landing flare, highway fuse, smoke 	generator, distress signal or other pyrotechnic device intended for 	signalling, warning, rescue, or similar purposes.
 • Any 	petroleum or flammable material within the meaning of the Fire 	Safety (Petroleum and Flammable Materials) Regulations (Cap. 109A, 	Rg 7).
 • An 	explosive within the meaning of the Arms and Explosives Act (Cap. 	13).
 • Any 	arms within the meaning of the Arms and Explosives Act.
 • Arms 	and explosives, bullet-proof clothing, antique guns, toy guns and 	swords.
 • An 	item, including a device known as a “dragon”, capable of 	attaching a person to an object or another person, or preventing 	removal of any locking or connecting device.
 • An 	aerosol paint container or other implement or substance that is 	capable of being used to mark graffiti.
 • A 	loud hailer.
 • Any 	flag or banner which is larger than one metre by one metre or has a 	handle longer than one metre.
 • A 	public address system, electronic equipment, broadcast equipment or 	similar device which may interfere with broadcast equipment or 	similar devices being used by the event organiser of the National 	Day Parade 2011 or a person authorised by the event organiser or 	otherwise under the Act to use such equipment or devices.
 •  Chewing 	gum (except oral dental and medicated gum).
 • Chewing 	tobacco and imitation tobacco products (e.g., electronic cigarettes, 	etc).
 • Cigarette 	lighters of pistol or revolver shape.
 • Controlled 	drugs and psychotropic substances.
 • Endangered 	species of wildlife and their by-products.
 • Firecrackers.
 • Obscene 	articles, publications, video tapes/discs and software.
 • Reproduction 	of copyright publications, video tapes, video compact discs, laser 	discs, records, or cassettes.
 • Seditious 	and treasonable materials.
 • 
* Please do note that any items unable to be declared for import/transhipment will incur additional charges of SGD50.00 for admin and SGD50.00 for handling.

SUPPORT

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